A nice feature built-in to the 2010 SP1 Beta OWA is the easiness to access the “Delivery Report” right from the email itself (without going into ECP). I know that some of you are a bit confused, as you have seen the reporting feature under “Options” (also called ECP). Let me explain with an example.
I am logged in using the account Chakka and I have sent an email to Hemang. In order to check whether the email has been delivered, go to “Sent Items”, right click the email and select “Open Delivery Report”.
It opens the report in a new window. In my case, the report says that the email was submitted and delivered successfully.
The same option is available on an incoming email as well. Select one of the email that you have received, right click and select “Open Delivery Report”. You can check whether there was any delay in the transport pipeline. It shows the date and time when the message was submitted by the sender and when it was delivered to you.
Outlook 2010 running against Exchange 2010 SP1 Beta doesn’t give the same easiness in running delivery reports. Right clicking the email doesn’t bring any reporting option.
In order to get a delivery report from Outlook 2010, open the email, select “File” and click on “Open Delivery Report” button.
It opens up an internet explorer window accessing the ECP for the user. End user will be prompted to login to the OWA session before the report is shown.
End users have more visibility to what is happening with their emails now. Helpdesk can’t get away by saying that everything is fine when an email gets delayed for some reason!